Returns, Refunds & Exchanges Policy

At Miko & Kai, we care deeply about the quality of the products we send and the experience our customers have after receiving them. Since we specialize in kids' wear, we understand that certain situations, such as size mismatch, product damage, or receiving the wrong item, can occasionally happen. At the same time, because clothing products are sensitive to use, handling, and condition, we follow a careful and strict process to make sure that every return, refund, or exchange request is genuine and fairly reviewed.

This policy explains when a return or exchange can be requested, what proof is required, when a refund may be issued, how inspection works, what products are not eligible, and in what situations a request may be declined.

When You Can Raise a Request

A request for return, refund, or exchange must be raised within 7 days from the date of delivery. This means the customer must contact us and submit the issue within seven days after the order is marked as delivered. Requests received after this period may not be accepted.

The purpose of this time window is to ensure that any issue is reported promptly, while the condition of the product can still be fairly reviewed.

Situations in Which We Accept Requests

We accept return or exchange requests only in limited and clearly defined situations. These include:

• The product has a size issue and does not fit as expected,
• the product was received in a damaged condition, or
• the customer received an incorrect product, meaning the delivered item does not match the item originally ordered.

If a request is made for reasons outside these situations, it may not qualify under this policy.

Verification Is Mandatory Before Approval

All return, refund, and exchange requests are subject to mandatory verification. No request is automatically accepted simply because it has been submitted.

To begin the review process, the customer must provide clear photographic proof of the issue. This proof must include:

• clear images of the product received,
• clear images showing that the original tags are still attached, and
• clear images showing the exact issue, such as the size concern, damage, or the mismatch between the ordered product and the delivered product.

If the photographs submitted are blurred, incomplete, unclear, edited, insufficient, or do not adequately show the issue, we reserve the right to ask for additional proof or reject the request altogether.

This verification step is important because it allows us to fairly assess the claim before instructing any return or exchange process.

Condition the Product Must Be In

Even when the issue itself is valid, the product must still meet our condition requirements in order to qualify for return or exchange. The product must be:

• unused,
• unwashed,
• unworn,
• in its original condition, and
• returned with the original tags intact.

Where applicable, the original packaging should also be retained and returned.

Products that show signs of wear, washing, stains, perfume, tampering, damage caused after delivery, or missing tags may not qualify, even if a request was initially raised within the allowed period.

How Exchanges Work

If the issue is verified and the product satisfies our return condition requirements, we may approve an exchange in eligible cases. Exchanges are generally considered for:

• Size-related issues,
• Damaged items, or
• Incorrect items were delivered.

Once the request is approved, the customer may be instructed regarding the return of the original product. After the returned product is received and passes inspection, the replacement product may be dispatched.

It is important to note that all exchanges are subject to product availability. If the same size, design, or replacement item is unavailable at the time of processing, we may offer store credit instead.

How Refunds Work

Refunds are not available in all cases. In most situations, an approved issue may be resolved through exchange or store credit rather than a direct refund.

A refund will generally be issued only in the following situations:

• The customer has received a completely incorrect product, and
• We are unable to provide a suitable replacement.

If a refund is approved, it will usually be processed within 5 to 7 business days after final approval and inspection. For prepaid orders, the refund will normally be sent back to the original payment method, wherever applicable. The time taken for the amount to reflect in the account may vary depending on the payment provider or bank.

Store Credit

In situations where a refund is not applicable but the issue is genuine and approved, we may provide store credit. Store credit may also be used where an exchange is not possible due to product unavailability.

Store credit can be used for future purchases on Miko & Kai, subject to the conditions communicated at the time it is issued.

Return Shipping and Handling Charges

Depending on the nature of the case and the final resolution offered, return shipping or handling charges may apply. In some cases, a ₹100 handling or shipping fee may be charged or deducted, or the customer may be required to bear return shipping expenses.

However, if the issue is verified as being clearly caused by our error, such as a damaged item delivered or a completely incorrect product sent by us, we may choose to waive the applicable charges.

Items That Are Not Eligible

Certain items or situations are not eligible for return, refund, or exchange. These include products that are:

• purchased on sale, discount, clearance, or promotion, unless incorrect or damaged,
• used, washed, worn, altered, or mishandled after delivery,
• returned without original tags,
• reported without adequate proof, or
• found to be in a condition inconsistent with the claim raised.

Inspection After the Product Is Returned

Approval of a request at the initial stage does not automatically mean the final resolution has been completed. Once the product is actually returned to us, it may undergo a quality inspection. Final approval for exchange, refund, or store credit is given only after this inspection confirms that the product matches the claim and satisfies our policy conditions.

If the returned product fails inspection, the request may be closed without refund, exchange, or store credit.

Our Right to Decline a Request

Miko & Kai reserves the right to reject any return, refund, or exchange request if:

• The request is raised after the 7-day period.
• The required proof is not provided.
• The issue cannot be properly verified,
• The product does not meet the required condition standards.
• The returned product fails inspection, or
• The request appears false, abusive, fraudulent, or inconsistent with this policy.

How to Contact Us for a Request

If you need to request a return, refund, or exchange, please contact us with your order details, a clear description of the issue, and the required images showing the product and the tags.

You may contact us at:

Miko & Kai
Email: indrajeet.naik@aimedatsolutions.com
Location: Label 72, Beside Cosmos Bank,  Maruti Galli, Raviwar Peth, Belgaum 590001

Final Note

By placing an order with Miko & Kai, you acknowledge that you have read, understood, and agreed to this Returns, Refunds & Exchanges Policy.